- Please be respectful to the driver, vehicle, and other passengers at all times.
- You may not eat or drink in the Safe Ride vehicle.
- Be ready to go when your vehicle arrives and enter and exit your vehicle promptly - it helps us keep our wait time down.
- Clean up after yourself. Please don't leave any garbage in the vehicle.
- Check to make sure you have all your possessions before exiting the vehicle, especially your keys and cell phone.
- If for whatever reason you can't make your pick-up, please cancel through the Via rider app. If you requested a ride through text or phone, please contact that channel to cancel. Since we're a ride-sharing service, we want to give your seat to someone else if you can't make it.
- If you are unsure of where or when your pick-up will be, please check the Via app for a pick-up location and ETA.