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Requesting a Ride

Can anyone use Safe Ride?

Use of Safe Ride is limited to Northwestern faculty, staff and students - you have to have a Wildcard to get a ride. Because we're a safety service rather than a taxi service, we cannot accept ride requests from parties larger than three. Please consider other options such as walking as a group or Northwestern's shuttle service.

How do I request a Safe Ride?

The fastest and easiest way to request a Safe Ride is through the TransLoc Rider app. Download the app on your smartphone and create an account using these directions. Once you're ready, use the small grey person-in-seat icon on the bottom left corner of the app to begin requesting your ride.

If you don't have a smartphone, call the dispatch office at 847-491-7000. We will answer your call as quickly as we can, but due to call volume, your call may be placed on hold briefly. Please stay on the line and our dispatcher will be with you soon. The dispatcher will ask you for your netID, location, destination, and the number of riders. Make sure you give your netID and not a friends. The Dispatcher will give you an estimated time of arrival. Please note: call traffic is highest right at the beginning of the shift and between 10pm and midnight.

Can I use my computer to call Safe Ride?

Yes! Just use your browser to go to ondemand.transloc.com.

What can I expect when I call?

We will answer your call as quickly as we can, but due to call volume, your call may be placed on hold briefly. Please stay on the line and our dispatcher will be with you soon.

If you do not have a smartphone the dispatcher will ask you for:

  • your net-id
  • location
  • destination
  • number of riders

Make sure you give your net-id and not a friends.

Please note: call traffic is highest right at the beginning of the shift and between 10pm and midnight.

How long does it take to get a ride?

Safe Ride wait times can vary widely based on a myriad of conditions from campus events to weather to call distribution. An average wait is about 10-15 minutes, but wait times tend to be longer in general on weekends, and nightly between 10pm and Midnight. During adverse weather conditions such as rain, snow, or extremely low temperatures wait times can be much longer, so plan accordingly. The average wait during a busy period is 20-25 minutes.