311 Citizen Support Center

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Telephone 3-1-1 (or 847-448-4311 for Evanston or 312.744.5000 for Chicago) between 7am to 7pm for non-emergency services.

Using the 311 City of Evanston website or 311 City of Chicago website you will have access to:

  • Information about city residences
  • Information about city services
  • Reporting maintenance issues with public property
  • Submitting a request for rodent baiting or other pest removal
  • Information about mold in your apartment
  • Answers to frequently asked questions
  • Information about any other non-emergency city needs