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Patient Accounts and Financial Responsibility

The information and resources that follow provide comprehensive information on medical billing and prices of healthcare services available at Health Service Evanston. Find out your eligibility to use healthcare services on the Who Can Use NUHS page.

Fees for Healthcare Services

When using the Health Service - Evanston, there will be fees for certain healthcare services including laboratory tests, prescriptions, X-Ray procedures, immunizations, medical equipment/supplies, and a variety of other medical procedures and services. There is no charge for an office visit with a Health Service healthcare provider for students who are currently enrolled in a degree-seeking program; however, there is a $20 co-pay for any office visit by a Visiting Scholar. You may request information on the fees of any services or items from your healthcare provider at the time of your visit or the Patient Accounts Coordinator by calling 847.491.2363. All prices are subject to change without notice.

Please note none of these prices are applicable to Chicago Campus students using the Health Service Chicago as operated by Northwestern Medicine (NM) and fee for service inquiries should be directed to NM.  Chicago Campus students may consider the option to access Health Service Evanston for their healthcare needs.

Below are resources to help you understand prices of outpatient services available at Health Service Evanston and do not reflect any coverage by health insurance that you may have to help cover costs:

Payment Information

Payment for services provided at Health Service - Evanston is made at Patient Accounts, room 1.103, which is located just behind the front reception desk on the first floor.  A detailed statement of services related to your patient visit may be requested from Patient Accounts when you checkout at the conclusion of your patient visit. You may submit this documentation to your health insurance carrier to be reimbursed consistent with the terms of coverage for your health insurance. Students with coverage under the NU sponsored plan with Aetna Student Health will have their charges submitted directly. If you have questions concerning health insurance, you may wish to connect with the Student Health Insurance staff via email at student.insurance@northwestern.edu or calling 847.491.3621 during regular business hours.

Health Insurance Claims

The Health Service does not accept assignment and cannot submit insurance claims electronically to your health insurance carrier for those students who do not have coverage under the NU sponsored health insurance plan with Aetna Student Health. Any unpaid charges will be posted to your general tuition account at Student Financial Services. The patient assumes full responsibility for the full payment of any medical expenses related to services provided by the Health Service.

If you have the Northwestern sponsored Aetna Student Health insurance plan, you are responsible for the full payment of any medical expenses incurred without prior authorization and approval. The Student Health Insurance Office can provide guidance and assistance with the filing of health insurance claims. If you have any health insurance questions, please call 847.491.3621 or email student.insurance@northwestern.edu.

Contact Patient AccountsPatient Accounts at Health Service Evanston

You may contact Patient Accounts at 847.491.2363 during regular business hours of 8:30 am to 5 pm, Monday through Friday or email Lisa Edwards (Patient Accounts Coordinator) at l-edwards2@northwestern.edu  with any questions about fees for healthcare services provided by Health Service Evanston. Students experiencing financial hardship may also connect with Patient Support Services by email to patient.support@northwestern.edu to discuss any need for financial assistance or other issues of navigating healthcare resources.


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