Patient Support Services

For Northwestern students using the Health Service on the Evanston Campus, the Patient Advocacy Coordinator in Patient Support Services provides the following services:

  • determining eligibility for healthcare services available to students
  • coordinating referrals and pre-authorization for specialty medical care or medical diagnostic testing 
  • scheduling an appointment with a specialist or for medical diagnostic testing
  • interpreting medical bills and Explanation of Benefits statement (EOB forms)
  • guidance on student financial support for medical expenses
  • assistance with patient satisfaction with healthcare services

Please do not use Patient Support Services if you are experiencing a medical emergency, including those related to excessive alcohol consumption.  Call 911 to summon paramedics or go to the nearest hospital emergency room.  

Contact Information

Office Hours: By appointment 8:30 am to 5:00 pm, Monday through Friday
Email: patient.support@northwestern.edu
Voice: 847.491.2123
Fax: 847.491.5919

Other Resources

Other resources that may be of use in resolving patient care issues for students using the Health Service/Evanston include: