Operations FC Support

Resources for Facilities Management staff.

 Submit feedback or questions about Facilities Connect here.

 

Recently Published Materials

 

Return to Campus Materials

To help ensure your success as you return to work, a variety of Facilities Connect resources and live support (below) are available and at your disposal.

 Course Recordings

Condensed, recorded versions of the OTG Technician training courses are now available on the FC Website and via the links below. Take advantage of these on-demand recordings to refresh your OTG knowledge and for future quick reference. 

 

Quick Reference Job Guides

An expanding library of FC Quick Reference Job Guides is available on the FC website (here). Job guides are located under the Operations & Maintenance grouping, and are categorized by user group (e.g. Service Technicians, Supervisors).

Some recommended job guides for Service Technicians include:

Some recommended job guides for Supervisors include:

 

Open Labs

Virtual 1:1 open lab support sessions are available. To participate, simply use the link below to sign-up for a session, and a member of the Motivity team will reach out to you at the beginning of your selected time slot. 

Sign up here.

 

Work Oders/SWOs to Work Tasks:

SWOs have been created as WTs (Work Tasks) in Facilties Connect.  The old SWO# is referenced in the WT description.  SWOs that pertain to repeating work should now transition to using PM Work Tasks.  A PM work task has been established for each building. 

 

Job Guides

Technicians

Job Guides for On the Go (OTG)

Job Guide - On Base Mileage Application

 Training Course Recordings

Supervisors

Job Guides for On the Go (OTG)

Job Guides for Desktop

Job Guide - On Base Mileage Application

Bulletins & Dispatches

Technicians and Supervisors

The Facilities Connect Bulletin is exclusively for the NU Facilities Operations and Maintenance team, with the simple goal of keeping you updated and informed on the transition from FAMIS to Facilities Connect, occurring later this year. Each issue of the FC Bulletin will focus on what this transition will mean for you and break down change impacts in clear and simple terms.

Customer Service

The Facilities Connect Dispatch is a newsletter exclusively for the NU Facilities Customer Service team, featuring pertinent topics related to the customer service process transition from FAMIS to Facilities Connect later this year. Each issue of the FC Dispatch will focus on what this transition will mean for you and break down change impacts in clear and simple terms.

Frequently Asked Questions

Why do I have to carry my iPad?

Facilities Connect will dispatch work assignments directly to your iPad, and only campus emergencies will be dispatched by radio. It’s a good time to get in the habit of carrying your iPad with you at all times.

Will Facilities Connect work on iPhone and Android phones?

The Facilities Connect mobile app (Services OTG) will work on iOS and Android devices.

NU Facilities policy is that only Apple iPads are supported by FMIT. The expectation of NU Facilities leadership is that you will use your University issued iPad for all of Facilities Connect training and as you get acclimated to this new system. Training and support will only be provided on your iPad.

Will Facilities Connect be able to track my location on campus?

No, Facilities Connect does not have the capability to track or report on your location on campus. Similar to most mobile apps, the Facilities Connect mobile app (Services OTG) can use an iPad’s current location to autofill location on things like a new issue, new service request, etc.

Will Facilities Connect work in WIFI dead zones around campus?

Yes, if your iPad loses its WIFI connection while you are working, each of your updates will continue to be visible and will be held in the Facilities Connect mobile app’s (Services OTG) memory until the connection is restored. Once your iPad is reconnected, Services OTG will automatically sync your updates on the Facilities Connect server.

I’m aware of specific WIFI dead zones on campus. Can I report them?

Yes, we would appreciate the feedback! We will share the locations of the dead zones with IT so they can prioritize and address them. Additionally, please do not hesitate to report Motorola radio dead zones too. To report, tap on the FC Support icon (iPad) or go to the Facilities Connect O&M Support website and click on the Submit Feedback link.