What if a Student is in a Crisis?

If you are in crisis, there are services available to you at CAPS.

Please call 847-491-2151 during business hours (8:30 a.m. – 5:00 p.m. weekdays) to speak with a counselor who will help connect you with crisis services. If there is an emergency after hours, please call this phone number and ask for the CAPS on-call counselor.

If you are concerned about a student at NU and think the student is out of control, violent, and/or is imminently a danger to self and/or others, then immediate intervention is needed. Such examples would include, but not be limited to, times when a student threatens suicide or homicide or when a student physically harms her or his self and/or others. In this type of situation, call the University Police at 911 (if you are on campus) or at (847)-491-3456 for Evanston and (312) 503-8314 for Chicago. Report your concern, the student's name, and where the student can be found at that time. If necessary, the University Police can escort the student to the nearest hospital emergency room.

After talking with the police, please also call CAPS to let us know about the situation as we can sometimes be helpful in alerting the emergency room about the situation or working with others who are helping the student to get what they need. You can call 847-491-2151 for Evanston or Chicago; if after-hours, please ask for the CAPS counselor on-call.

CAPS staff are also available for campus-wide crises. Should there be a difficult situation that involves more than one student or system, there are a variety of services available. Faculty, staff, and administrators may consult with CAPS staff about difficult situations involving students about whom you may be concerned.

Parents are also welcome to consult with CAPS staff about their student if they have concerns. CAPS is required by law to keep counseling and relationships with clients confidential, but we can consult about how to approach various problems and concerns with your student and help you connect her/him to resources.

If you believe a student is in crisis and is not willing or able to come to CAPS, please refer to Helping a Student in Need and Suicide Prevention Training and Resources.