How to Make an Appointment

student on his phone


This is how to make your initial phone consultation appointment for both the Evanston and Chicago campuses:

1. Go online to schedule an initial 15-20 minute phone consultation with a counselor: Click here to access online scheduling calendar.
  • If you prefer to schedule by phone, please call (847) 491-2151 to speak with our front desk staff.
  • If there are no listed times available, please check back regularly as new appointments become available daily. Cancellations and rescheduled appointments may also create new available meeting times. 

2. Call (847) 491-2151 to request a crisis or same-day appointment for urgent situations that cannot wait for a phone consultation.

3. Counselors are also available for informal discussion - check CAPS website for "Let's Talk" hours +  locations.

During a phone consultation appointment, the counselor will collect information from you and help connect you with the services most appropriate for your needs. You may be scheduled for a personalized care plan meeting at CAPS or connected with other resources on campus and/or in the community.

If you are experiencing a life-threatening emergency, call 911 or go to your local emergency room.


CAPS staff are available to Northwestern students who are in crisis on a same-day basis for urgent situations that cannot wait for a phone consultation. Call us at 847-491-2151 to request a crisis appointment or walk over and ask the front desk staff to see the Crisis Counselor.

For those impacted by the recent death of a member of our Northwestern community, CAPS has counselors available for daytime appointments. During business hours (8:30am-5pm, M-F) please call and ask for a same-day appointment. 

As always, if you are contacting CAPS outside of regular business hours, please call 847-491-2151  and press ‘0’ at the prompt to speak to with the after-hours counselor.

For Northwestern Staff who are seeking resources for counseling please refer to the Employee Assistance Program.

For more information, visit What to do in an Emergency.