CAPS Services During COVID – 19

In light of the COVID-19 pandemic and related public health guidelines, CAPS would like to offer an update to members of the Northwestern community on our services for Spring 2020.

  • The safety of Northwestern students, staff, and faculty is our utmost concern. Therefore, in accordance with public health guidelines pertaining to social distancing, CAPS staff are now working remotely. 
    • Our normal business hours remain the same: Monday through Friday, 8:30 a.m. - 5:00 p.m.
    • For questions and scheduling during these hours, CAPS support staff can be reached at 847-491-2151.
    • Students experiencing significant distress and needing immediate support during our normal business hours can ask to speak with a daytime on-call counselor by calling 847-491-2151.
  • We expanded our outreach programming during Spring 2020 to include virtual workshops and gathering spaces. Please click here to learn more about our past programs and to learn more about upcoming options. We have also expanded our online resources and self-help tools for coping with recent events
  • All students are welcome to consult with CAPS about their mental health treatment needs. For students residing outside of Illinois at this time, we will work with you to identify information, resources, and/or referrals to connect to treatment in your area.***
  • CAPS is offering telehealth services (e.g., online support gatherings, online workshops, scheduled phone consultations) for all students. Full-time, degree-seeking students who remain in Illinois may be eligible for brief individual treatment when online support or other group gatherings are not recommended for care.
  • International students can use their NU Aetna insurance plan globally to seek therapeutic services. Please contact Aetna at 1-833-327-2386 to learn more about your benefits. You can view your NU Aetna insurance card online here.
  • Please see “Accessing or Continuing Services at CAPS” below for what appointment/service is right for you.

***Please note that legal restrictions prevent us from practicing outside the state of Illinois, and this includes telehealth practice.  Therefore, we are unable to provide ongoing treatment to students who are outside of Illinois.

Students Who Need Mental Health Services

  • Please contact your CAPS treatment provider(s) about our telehealth treatment options.
  • Please contact your CAPS treatment provider(s) to coordinate continued care.

CAPS Initial Appointment Scheduling


New Incoming Students for Fall 2020 are NOT eligible for ongoing CAPS services during the Summer Quarter:

If you are interested in connecting to mental health services for the summer or for when you arrive at Northwestern, you can use the Provider Data Base in the Resource section below to find a provider that accepts your insurance. 

If you would like assistance with this process, you can sign up for a CAPS online Resource and Referral Appointment below


Please use the guide below to determine which appointment type is right for you. Prior to your appointment, you will be asked to provide some information about your current location.

"I am a current NU Student seeking mental health referrals or resources outside of CAPS/Illinois."

Click here and schedule a "Referral and Resource Appointment"

"I am a current NU Student in Illinois and interested in CAPS telehealth services."

Click here and schedule an "Initial Consultation Appointment"

Medical Leave of Absence (MLOA)

  • For a Medical Leave of Absence appointment. If you do not have a current CAPS counselor, please call 847-491-2151 to schedule an appointment.
    Additional Resources for Connecting to Support & Treatment in Your Area 
  • CAPS Provider Referral List: If you are interested in connecting to long term care or care in the community near our campuses – please visit the following link to conduct a search for a licensed mental health care provider.
  • Using Your Insurance for Mental Health Care – A document to help guide you through the process of understanding your private insurance benefits to access treatment. 
  • Psychology Today’s Find a Therapist – A resource to help find mental health treatment providers across the U.S. and internationally. Users can filter their searches according to needs and preferences.
  • Therapy for Black Girls – Information on mental health topics and treatment providers for Black women  
  • National Suicide Prevention Lifeline – For 24/7 free and confidential support, call 1-800-273-8255 or use the web chat
  • Crisis Text Line – For 24/7 free and confidential support, text HOME to 741741.
  • Trans Lifeline – For 24/7 peer support from trans people for trans people, call
    US: 877-565-8860 / Canada: 877-330-6366.
  • LGBT National Help Center – 24/7 free and confidential peer support for member of the LGBTQ community via phone (888-843-4564) or online chat
  • National Domestic Violence Hotline – 24/7 free and confidential support via phone
    (1-800-799-SAFE (7233)) or online chat for people affected by domestic violence or intimate partner violence
  • Welltrack – An interactive, self-educational, online program that uses cognitive- behavioral techniques to help you address a range of issues, such as symptoms of anxiety and depression.