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Chicago CAPS Services During COVID19

In light of the COVID-19 pandemic and related public health guidelines, Chicago CAPS would like to offer an update to members of the Northwestern community on our services. (For information about services at the Evanston CAPS office, please click here)

  • The safety of Northwestern students, staff, and faculty is our utmost concern. Therefore, in accordance with public health guidelines pertaining to social distancing, CAPS staff are primarily providing telemental health services.  Our normal business hours remain the same: Monday through Friday, 8:30 a.m. - 5:00 p.m.  For questions and scheduling during these hours, CAPS support staff can be reached at 847-491-2151.
  • Crisis Support:
    • Students experiencing significant distress and needing immediate support during our normal business hours can ask to speak with a daytime on-call counselor by calling
    • For urgent concerns outside of normal business hours (e.g., evenings, weekends), you can reach an on-call counselor by calling 847-491-2151 and pressing “0” at the prompt.
  • Online Workshops and Resources:
  • Making an Appointment:
    • All students are welcome to consult with CAPS about their mental health treatment needs.
      • Full-time, degree-seeking students who remain in Illinois may be eligible for short-term treatment at CAPS.
      • For students residing outside of Illinois at this time, we will work with you to identify information, resources, and/or referrals to connect to treatment in your area. **Please note that legal restrictions prevent us from practicing outside the state of Illinois, and this includes telehealth practice.  Therefore, we are unable to provide ongoing treatment to students who are outside of Illinois.
      • International students currently residing outside of Illinois can use their NU Aetna insurance plan globally to seek therapeutic services. Please contact Aetna at 1-833-327-2386 to learn more about your benefits.  You can view your NU Aetna insurance card online here.
    • Please see CAPS Initial Appointment Scheduling below to schedule your initial consultation.

Schedule an Initial Appointment

Please use the guide below to determine which appointment type is right for you. Prior to your appointment, you will be asked to provide some information about your current location.

Additional Resources for Connecting to Support & Treatment in Your Area

  • Students can visit the CAPS Provider Referral List to search for an off-campus provider near our Evanston and Chicago campus communities.
  • Using Your Insurance for Mental Health Care – A document to help guide you through the process of understanding your private insurance benefits to access treatment. 
  • Psychology Today’s Find a Therapist – A resource to help find mental health treatment providers across the U.S. and internationally. Users can filter their searches according to needs and preferences.
  • Therapy for Black Girls – Information on mental health topics and treatment providers for Black women  
  • National Suicide Prevention Lifeline – For 24/7 free and confidential support, call 1-800-273-8255 or use the web chat
  • Crisis Text Line – For 24/7 free and confidential support, text HOME to 741741.
  • Trans Lifeline – For 24/7 peer support from trans people for trans people, call US: 877-565-8860 / Canada: 877-330-6366.
  • LGBT National Help Center – 24/7 free and confidential peer support for member of the LGBTQ community via phone (888-843-4564) or online chat
  • National Domestic Violence Hotline – 24/7 free and confidential support via phone (1-800-799-SAFE (7233)) or online chat for people affected by domestic violence or intimate partner violence
  • Welltrack – An interactive, self-educational, online program that uses cognitive- behavioral techniques to help you address a range of issues, such as symptoms of anxiety and depression.