WildCARD FAQs

FAQ - WildCARD Information

  1. What is the contact information, location, and hours for the WildCARD Office?
  2. How do I have my first WildCARD made?
  3. My WildCARD is lost/stolen, what do I do?
  4. How do I get a replacement WildCARD?
  5. What services and accounts will I access with my WildCARD?

FAQ - Online Photo Submission

  1. Where is the Online Photo Submission Application?
  2. Who is eligible to use the Online Photo Submission Application?
  3. How do I find my NetID and password?
  4. What are the requirements for the photo submitted?
  5. Do I need to notify the WildCARD office once I upload my photo?
  6. How will I know if my photo was accepted?
  7. Where will I pick up my WildCARD during Wildcat Welcome Week?
  8. Can anyone else pick up my WildCARD for me?
  9. How do I pick up my WildCARD if I don’t get it during Wildcat Welcome Week?
  10. Can I get a WildCARD if I don’t submit a photo online?
  11. Why do I need to pick up my WildCARD during Wildcat Welcome Week?
  12. Can I have my WildCARD mailed to me?
  13. Can I change my picture later?

FAQs - WildCARD Information

1. What is the contact information, location, and hours for the WildCARD Office?
Please see the WildCARD Office Locations page.

2. How do I have my first WildCARD made?
New students are required to submit their WildCARD photo online by August 1. Please review the guidelines below and upload your photo on our Photo Submission page. We’ll have your WildCARD ready when you arrive on campus!

3. My WildCARD is lost/stolen, what do I do?
View procedures for a lost/stolen card on the Card Care & Replacement page.

4. How do I get a replacement WildCARD?
View procedures for a replacement card on the Card Care & Replacement page.

5. What services and accounts will I access with my WildCARD?
The overview of WildCARD features can be found on the WildCARD Uses page.

FAQ - Online Photo Submission

1. Where is the Online Photo Submission Application?
The link to the online submission is on our Photo Submission page.

2. Who is eligible to use the Online Photo Submission Application?
New incoming students are eligible to use the online photo submission process. In addition, faculty/staff with an expiring WildCARD will be able to submit a new photo within 60 days of the expiration date. (Note: photographs on file for more than 10 years must be updated in order to renew your ID.)

3. How do I find my NetID and password?
You should have received your NU NetID and password from NUIT. For more information, visit the NUIT website.

4. What are the requirements for the photo submitted?
To see the list of requirements, visit the Photo Submission page.

5. Do I need to notify the WildCARD office once I upload my photo?
No, once you submit your photo, the office will be automatically notified. You should receive a response within two business days.

6. How will I know if my photo was accepted?
The WildCARD Office will send an email to your @u.northwestern.edu email address to inform you if your photo was accepted or rejected.

7. Where will I pick up my WildCARD during Wildcat Welcome Week?
On move-in day, Undergraduate Students will pick up their WildCARD from their assigned Welcome Center. You must present a government-issued photo ID (e.g., your driver’s license, state photo ID, or current passport).

8. Can anyone else pick up my WildCARD for me?
No, you are the only person who can pick up your WildCARD.

9. How do I pick up my WildCARD if I don’t get it during Wildcat Welcome Week?
You can stop by the WildCARD Office during normal business hours. Please see the WildCARD Office Locations page.

10. Can I get a WildCARD if I don’t submit a photo online?
Yes, you can stop by the WildCARD Office during Wildcat Welcome Week and we will take your picture in the office.

11. Why do I need to pick up my WildCARD during Wildcat Welcome Week?
Your WildCARD is your official NU identification, and you need your card for a variety of reasons, including accessing your meal plans and riding the NU shuttles. For more information, visit the Card Uses page.

12. Can I have my WildCARD mailed to me?
No, you must pick up your WildCARD in person at the WildCARD Office.

13. Can I change my picture later?
Yes, but you will have to pay a replacement fee.