Returning Shipped Merchandise

To return merchandise that was delivered to your office or department, complete the following steps:

  1. Contact the company the merchandise was purchased from and request a pickup
  2. Provide the following information:
    • Northwestern University
    • Department name
    • Contact name
    • Contact's phone number
  3. For UPS packages:
    • Obtain a sticker from Authorized Return Services (ARS) or a call tag from the vendor
    • UPS will pickup the return merchandise
  4. For all other delivered packages:
    • Obtain a Return Goods Authorization (RGA) number
    • Shipping and Receiving will contact you when the truck arrives to pickup the merchandise (arrangements will be made, if necessary, to assist you in transporting the return merchandise to the loading area)