FAQS

New Hire

Our department is hiring a new employee. What do I need to do to make sure everything is ready for their first day?

NOTE: Completion of HR paperwork is required for creation of a new employee’s NetID and email account, and may be completed up to 90 days in advance of the date of hire.

SAIT has a new employee onboarding form intended to make sure everything will be ready for new hires when they arrive. This form can be found at:

http://www.northwestern.edu/studentaffairs/sait/resources/forms/new-employee-onboarding.html

Password Problems

What if I have forgotten my netID password?

No problem! Just visit nuvalidate.northwestern.edu, enter your netID, and click the "Forgot My Password" button. You will be prompted to answer 2 security questions, and then will receive an e-mail from NUIT with further instructions and a link to change your password.

If you can't remember any of your security questions, please call 847-491-4357 or e-mail consultant@northwestern.edu.  NetIDs are under the jurisdiction of NUIT, and any issues with NUValidate must go through them. SAIT is always happy to facilitate communications with NUIT when requested.

What if I have forgotten my password for a Student Affairs-specific application?

SAIT performs varying levels of application support across the division and has administrative rights to only some of these programs.  Submit a ticket to SAIT for user creation or password change for any of the following applications:

MedView
AxisTV
Micros POSConfigurator
Odyssey PCS
Point n Click
PGPEncryption
RMS

All requests for other applications should be directed to the department head. Examples of applications to which SAIT does not control access include:

AccessibleNU - AIM
Denali
Harvest
ProPharm
CareerCat - Symplicity
Titanium Schedule

University Systems and Shared Drive Access

How do I obtain access to the KRONOS time entry system?

You're not alone Kronos tends to be finicky. There is a special version of Kronos, which usually causes fewer problems, and can be found at the link below:

https://www-kronos.itcs.northwestern.edu/wfc/applications/wtk/html/ess/logon.jsp

However note that this version of the website is missing some functionality. If you need to use the full-function version of the website and are having trouble, contact SAIT.

How do I gain access to my departmental share drive?

First, try to reboot the computer, the shared drive should appear. However, if that does not work please try the following:

Windows 7

Open up Windows Explorer by either going to Start and click on Computer, or press the "Windows" key and the "e" key at the same time and do the following:

  1. On the left side of the screen, click on "Computer"
  2. Along the top of the screen, click on "Map Network Drive"
  3. You can choose a drive letter, but for most of the mapped drives to the share it will be the letter "S."
  4. Where is says folder type the following without the quotes: \\link.ci.northwestern.edu\share
  5. You can reconnect at logon if you would like, however you may encounter an error message that the network connectional ready exists if the drive mapping works on the next reboot.
  6. Click "Finish" and it will connect you to the drive.

Mac OS X

  1. Click on the Desk top so that you have the Finder options along the top of your screen
  2. Click on “Go” and then “Connect to Server”
  3. You will be promoted for the server address type in the following with no quotes: “smb://link.ci.northwestern.edu/share”
  4. There is a button off to the right of where you enter the server name. This is a bookmark button and if you click on it, it will save what you have typed so all you have to do is click on it, instead of remembering what the server name is every time.
  5. The system will then ask you for your credentials. Enter your NetID and password.
  6. A window will open up with your connection to the shared drive.

How can a student employee obtain access to the shared drive?

Submit a ticket via the “Help” button on your desktop or the one located at http://www.northwestern.edu/studentaffairs/sait/ with the student’s NetID and which departmental shared drive you need them to access.

Computer Viruses and Malware

I think I have a virus who do I contact and what are the common signs?

Common signs of virus infection include:

  • Inability to open programs or access the internet
  • Redirection to different webpages
  • Pop up security alerts referencing "scareware"-illegitimate (for our purposes, non-Symantec) anti-virus programs such as Security Suite, WinAntivirus, ErrorSafe, etc.

If you ever suspect that you have malware on your computer, do not hesitate to submit a ticket to SAIT. Viruses threaten the security of not only your workstation, but also those of your colleagues. The more quickly you let us know about a potential infection, the less risk it poses.

I don't think this e-mail is legitimate what are the warning signs?

Things to look out for:

  • Links to websites outside of the northwestern.edu domain
  • Misspellings and flagrant grammatical mistakes
  • Vague references to a mail server, card service, or administrator without specific reference to Northwestern University or SAIT
  • Requests for username or password confirmation. Northwestern will never ask you for your password

As with virus infections, always better safe than sorry. Feel free to forward any suspicious e-mails to sa-help@northwestern.edu

Common Computer Problems

My computer is frozen who do I contact?

You can force your computer to reset by holding the power button on the computer until it powers off, waiting a couple seconds, and turning it on again. Only do this if you are sure the system is frozen any unsaved work will be lost!

NOTE: While rare system freezes are normal, if it continues to happen, contact SAIT. Frequent freezes are often a symptom of a more serious problem.

What should I do when I turn on my computer and it's stuck at the Windows "Please Wait...." screen?

It is normal for your computer to periodically take longer than normal to start, especially after an update to Windows has been applied. Be patient – however if it is taking excessively long to restart or it happens every restart (or frequently), contact SAIT and we will take a look.

What do I do when there is a prompt on my desktop for a software update?

These are prompts to update the software that the manufacturer deemed necessary to patch. You should go ahead and accept the installation of these products, as they often include important security or bug fixes. Updates from the following companies should always be accepted:

  • Adobe
  • Java (Oracle)
  • Microsoft
  • Symantec
    However, if the software is not from one of these companies and you do not recognize the software, contact SAIT to findout if you should accept the install.

My computer is running very slowly is there something wrong?

If your computer is running really slowly, and it is aone-time occurrence, restarting your computer can clear out temporary data that might cause the system to experience slowness.

  • Disk Defragmenter. Press the "Start" button, type in "Disk Defragmenter" in the search box on the bottom of the search menu, and click the program "Disk Defragmenter" that appears. Highlight the "C:" drive and select "Defragment Disk." Note: this may take a substantial amount of time.
  • CCleaner - CCleaner is a program that cleans computers of temporary and unnecessary files. For some users, running CCleaner can help your computer perform faster. There are some advanced features and items in CCleaner which should be avoided unless sufficiently researched.
  • Contact SAIT. A Help Desk staff member can take a thorough look at your computer and clean it as helpful, or make other recommendations depending on what is causing slowness.

I can't connect remotely to my desktop.  What should I do?

Certain staff members who show a demonstrable need can remotely access their computers on campus from home or other locations. Remote desktop requires VPN to be set up on the computer that you are connecting from. Instructions can be found here:

http://www.it.northwestern.edu/oncampus/vpn/

If you have been able to connect remotely before, most often the computer in the office has turned off or fallen asleep and needs to be turned back on.

How do I request a hardware/software/computer peripherial purchase/quote?

Contact SAIT with a description of what you would like to purchase or quote. We will also need a chart string, preferably sent by a department head.

Common purchases: For software, SAIT has access to volume licensing which may result in lower costs to your department. SAIT also has recommended hardware (computers, printers, peripherals, etc) that we know to be reliable which we can recommend.

Printer Problems

How do I obtain printer supplies?

Replacement of toner / ink is considered an office supply order, and is typically handled by the department that uses the printer. Talk to the person in charge of ordering purchases for your department if you need to replenish printer supplies.

How do I fix my printer?

If your printer has a display, there may be some indication as to why your printer has stopped working (paper jam, internal error) as well as some instructions on how to resolve the error. If no helpful information appears, flipping the power switch on your printer off and on resets the printer and should help in fixing the printer.

Website Support

Web Editors

How do I become a Web Editor of my departments website?

Email sa-help@northwestern.edu with the following information:

1. You will need approval from your supervisor or the exisiting web editors to edit the website. Provide this information.

2. Your name (first and last) and netid.

3. Name of your departments existing website.

Who do I email when I have problems with editing/formating my departments website.

Email sa-help@northwestern.edu with the following information:

1. Webpage URL.

2. Explanation of problems, details of errors and/or screen shot.

Training

How do I request content management training (cascade)?

Email your request to sa-help@northwestern.edu.

A training schedule will be provided based on availability.

Google Analytics

How do I track the use of our departmental website?

Statistics are tracked via Google Analytics. To gain access to Google Analytics email sa-help@northwestern.edu with the following information:

1. Your name and department.

2. An active departmental gmail account.  If you do not have an account one will be created for your department.

3. After your request has been processed you will be provided information about access to Google Analytics.