Student Insurance Guiding Principles

Northeast view of Weber Arch

The Northwestern Student Health Insurance office seeks to provide superior service to students and their families, as well as our campus partners across the University. To this end, we are steered by a set of "Pillars of Exemplary Service Delivery" that guide our daily efforts:

Learning

We actively strive to know the people, processes, and services across the Northwestern community, to help us address student concerns and respond to student inquiries as effectively as possible. 

Actively Listening

We listen carefully to students, their families, and our colleagues, asking questions and clarifying conversations, so we can better understand how to respond and resolve insurance situations.

Empathizing

We aim to understand your perspective, by putting ourselves in your shoes, so we can acknowledge your viewpoint and develop solutions that take into account your individual needs and circumstances.

Taking Action

We take the steps to get the job done! If we need assistance from our colleagues across campus, we will reach out to gather the necessary information in order to deliver to you great results, and a great experience working with our office.

Expressing Appreciation

We acknowledge the support, assistance, and input of our colleagues, our students, and the entire Northwestern community. We endeavor to recognize your work, and appreciate your efforts, on behalf of our office and our service to students.