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Contact Us

Student Financial Services
Student Financial Services counselors are available via phone, e-mail, or in person to discuss your questions concerning student accounts, billing and payments, financial aid and student loans. Though the counselors will be able to respond directly to many of your inquiries, at times we may find it necessary to refer specific questions to colleagues in the Office of Student Accounts, the Student Loan Office, or other financial aid offices.

Office of Student Accounts
  • Telephone:
    Evanston campus: 847-491-5224
    Chicago campus: 312-503-8503
  • E-Mail:
    Evanston campus: studentaccounts-ev@northwestern.edu
    Chicago campus: studentaccounts-chicago@northwestern.edu
  • Address:
    Evanston campus: 555 Clark Street, 1st Floor, Evanston, IL 60208-1221 map it
    Chicago campus: 710 North Lake Shore Drive, 120 Abbott Hall, Chicago, IL 60611-3078 map it
  • Hours: 8:30 a.m. – 5 p.m., Monday – Friday (Please sign in at the front desk)
As the department responsible for billing and collecting tuition, board and room charges, and University fees, Northwestern's Office of Student Accounts handles more than 24,000 student accounts each year.

Office of Student Loans

As the department responsible for lending and servicing student loans, student loan representatives at the Office of Student loans can answer questions regarding obligations or privileges under your loans, or any problems making your scheduled payment.

Offices of Financial Aid

If you have questions about your financial aid, contact your school or department's Office of Financial Aid.

Other Northwestern Offices
Various areas within the University initiate the charges and credits on your bill; to get details about a particular item or amount on your bill, locate the office responsible for the charge or credit, and contact that office directly. See Who can help me with…? for a listing of topics and the office responsible for them.