Your Ride

How long does it take to get a ride?

SafeRide wait times can vary widely based on a myriad of conditions from campus events to weather to call distribution. Therefore, it is hard to say how long the wait will be. During the 2009-10 academic year the average wait time for a SafeRide vehicle was 35.30 minutes. Wait times tend to be longer in general on weekends, and nightly between 10pm and Midnight. During adverse weather conditions such as rain, snow, or extremely low temperatures wait times can be much longer. Plan accordingly.

Where do I go for my pick-up?

SafeRide always attempts to pickup as close to your location as we can. For a list of locations and a campus pickup map please see our Pickup Locations page. If you are unsure about where to wait please don't hesitate to call our dispatcher at 847-491-7000 and ask. They would be more than happy to let you know.

What happens if I can’t make my ride?

If you know you can't make your ride and entered your ride via TapRide, simply cancel the ride via the app. If you called in and a dispatcher manually entered your ride please give us a call to cancel,  use text to cancel at 847-497-0028, or respond to the original ETA text informing us you would like to cancel. If you miss a ride we will attempt to send the car back to get you, however this is not always possible and it may be necessary for you to schedule a new ride at the next available slot.

How will I know when my car arrives?

SafeRide does not call you when your car arrives. If you entered your ride via TapRide, the driver may send you a notification saying they are outside, but they are not mandated to do so. You can also watch the TapRide app to see where your car is located. No matter how you ordered your ride, please be outside or within visual range of the pickup location at the time of your estimate. SafeRide vehicles are easy to spot. Most of the vehicles are white Prius with moving amber lights mounted on the roof. We have one handicap accessible van with moving amber lights mounted on the roof. In addition, we sometimes use minivans that have a portable amber light on the roof.