November 13, 2003

IT news

Information Technology has announced new file server housing and system support service for departments and schools.

The for-fee options include location of servers to IT Datacenter facilities on the Evanston or Chicago campus and varying levels of technical support. Servers can now be located in the Evanston Datacenter; a second facility on the Chicago campus will be brought online in the near future.

“This is a direct response to feedback from Program Review and the Board of Trustees that indicates Northwestern needs to work collectively to ensure data and networking resources are protected in a secure and reliable manner,” said Patricia Todus, associate vice president and deputy chief information officer.

Depending on the needs of individual schools or departments, customers can choose the level of service, with pricing based on the size of the machine being housed at the Datacenter facility.

Options include data backup and restore services, with backup media securely stored off-site; and system engineer support including operating system upgrades, patches, hardware troubleshooting, component replacement, virus definition updates, and firewall protection.