NUhelp Mobile App - Privacy Policy

This privacy policy governs your use of the software application NUhelp (“Application”) for mobile devices that was created by Northwestern University Student Affairs. The Application is designed to provide NU community members with access to university resources and services. You may share a concern for a student, identify safety and security resources, or discover health and wellness programs

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us.
 
When you register with us and use the Application, you generally provide (a) your University ID, password and mobile phone number; (b) transaction-related information when you download or use applications from us and location information you provide us when you use the “safe-walk” feature.

We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and updates.

Automatically Collected Information 

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile operating system version, and information about the way you use the Application. 

Does the Application collect precise real time location information of the device?

When you use any mapping features of the application, we may use GPS technology (or other similar technology) to determine your current location and display a location map. When using the “safe-walk” feature, we share your current location with other campus safety partners.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. However, location-based mapping features of the Application will be unavailable for use.

Do third parties see and/or have access to information obtained by the Application?

No. We only share your information with Northwestern University campus safety partners.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; 

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. 

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 16 months and thereafter may store it in aggregate. 

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the Application and associated hardware and software that Northwestern University owns and manages.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at:  dos@northwestern.edu.