Repair Services

In general, university personnel are available to provide service for anything that is university-owned. You will receive fastest service if you direct your concern to the right department. Please review this list to see which category might be the most appropriate for your concern. If after reviewing this list you are still uncertain about how best to proceed, please contact your community assistant or area coordinator.

Emergency situations

During business hours, call Facilities Management directly at 847-491-5201. After hours, call University Police at 847-491-3456 (just 456 from an on-campus phone). Examples of emergency situations include fire, flood, natural gas odor, etc..

Non-emergency or routine maintenance issues in your room or in a common area

All repair requests for items not mentioned below should be submitted by your community assistant (CA). If there is an issue in your room please report it to the CA on your floor or if it is a more immediate concern contact the CA on duty or your senior CA. Examples of routine maintenance issues include non-working lights, clogged sinks or toilets, heating concerns, etc.

Vending

Please refer to the Vending Services website for the process to request a refund or to report a non-functioning vending machine.

Internet

Please refer to the NUIT Support Center for any questions or concerns related to internet connectivity.

Television (in the floor lounges and other common areas)

To report a concern with the cable in a floor lounge or other common area, please contact your area coordinator.

Television (through your laptop)

You can watch television in your room through a program called NUTV.  Please refer to the NUTV website for questions or concerns.

Laundry

Please refer to the information on the laundry services.

Telephones

Please refer to the information on telephones, specifically the section called "Telephone Repair Service from NUIT."