Maintenance Requests

If you are familiar with how to submit an online maintenance request, visit our direct link to the Maintenance Direct system. Remember to use the password "wildcat" to submit your form.

In general, university personnel are available to provide service for anything that is university-owned. You will receive fastest service if you direct your concern to the right department. Please review this list to see which category might be the most appropriate for your concern. If after reviewing this list you are still uncertain about how best to proceed, please contact your community assistant or area coordinator.

Emergency situations

During business hours, call Residential Services at (847) 491-3541. After hours, contact the Community Assistant on Duty. Examples of emergency situations include fire, flood, electrical, natural gas odor, extreme temperature, etc..

Non-emergency or routine maintenance issues in your room or in a common area

All repair requests for items not mentioned below should be submitted online. To enter a maintenance request, visit the Maintenance Direct website. When asked for a password, enter "wildcat". For instructions on how to use the system, view our help sheet.  

Examples of routine maintenance issues include non-working lights, clogged sinks or toilets, heating concerns, etc.

Vending

Please refer to the Vending Services website for the process to request a refund or to report a non-functioning vending machine.

Internet

Please refer to the NUIT Support Center for any questions or concerns related to internet connectivity.

You can watch television in your room through a program called NUTV.  Please refer to the NUTV website for questions or concerns.

Telephones

Please refer to the information on telephones, specifically the section called "Telephone Repair Service from NUIT."