Mailroom Manager

Job Duties

The mailroom manager is a student leadership position intended to oversee daily mail and package operation for all on campus residents. The mailroom manager will:

• Work 10-15 hours per week;
• Ensure sorting and delivery is completed each day in an accurate and timely manner
• Serve as the immediate point of contact for mailroom clerks;
• Coordinate the Welcome Week package center operation;
• Recommend enough mailroom clerks for hire to staff the mailroom for all required shifts;
• Provide all mailroom clerks with all required payroll paperwork and ensure that the paperwork is completed prior to the clerk’s first scheduled shift;
• Schedule mailroom clerks at the beginning of each quarter Review the hours that mailroom clerks report at the end of each pay period and verify those hours for accuracy;
• Check in with each mailroom clerk at least once each pay period (this may require occasional weekend and evening commitments);
• Conduct mailroom clerk training as necessary (and work with each clerk during his or her first or second shift);
• Attend all scheduled mailroom trainings and meetings;
• Resolve issues, respond to complaints, and improve the overall efficiency of mailroom operations;
• Complete quarterly reports highlighting struggles and accomplishments;
• Complete evaluations of each mailroom clerk once a year;
• Meet as needed with the assistant director of Residential Services; and
• Complete other duties as assigned.

Because of the nature of the position, the mailroom manager must be prepared to complete all duties and responsibilities outlined in mailroom clerk position descriptions.