Information & Mail Center Clerk (formerly Mail Room Clerk)

Overview of the Position

The information & mail center clerk is a student leadership position intended to serve the residents in residential information & mail centers.

Formal Description

The information & mail center clerk is a student leadership position intended to serve the residents in one or more of the eight (8) residential information & mail centers. The clerk will:

  • Work 8-12 hours per week;
  • Sort, deliver, and forward mail for residents;
  • Receive and log in packages as they are delivered and log out packages as they are picked up;
  • Use the highest level of professionalism and professional standards when addressing students, guests, or others who utilize the center services;
  • Work with the information  & mail center manager for the assigned desk to resolve issues, respond to complaints, and improve the overall efficiency of the service center;
  • Answer general questions from residents and visitors;
  • Check in and out equipment loaned to residents;
  • Complete general office duties as needed;
  • Attend all scheduled trainings and meetings;
  • Meet regularly with the manager for the assigned desk;
  • Accurately record all hours worked by the assigned deadlines as directed by the Work-Study Program; and
  • Complete other duties as assigned.

Qualifications

The information & mail center clerk must be:

  • A Northwestern University undergraduate student;
  • Work-study eligible for the academic year; and
  • In good disciplinary standing with Northwestern University.

Note: any clerk applicant with a conduct history at Northwestern University might need to meet with the Area Coordinator to discuss that history and the potential impact that may have on the applicant’s candidacy.

Dates of Employment

The clerk will be hired for the given academic quarter only. He or she must be able to work all scheduled shifts throughout the quarter, including finals weeks.

Compensation

The information & mail center clerk will be paid a starting wage of $7.25 per hour.  Annual raises may be given based on performance.  It is the clerk’s responsibility to monitor his or her work-study package and to stay within his or her given allotment.

Application Process

The staff teams are currently full. Open positions will be advertised at IMCs where vacancies occur. Please check back in Spring 2013 regarding positions for the 2013-2014 academic year.

Questions?  Contact reslifemail@u.northwestern.edu.