IPR Publications, Community Policing


CAPS Evaluation Officer Surveys Data Documentation

By Wesley G. Skogan



This report provides a brief description of all of the police department surveys conducted by the Chicago Community Policing Evaluation Consortium between 1993 and June 1999. Most were administered before or after group training sessions, but some w ere administered at police roll calls or during group meetings. In addition to surveys of police officers, there are surveys of civilian beat facilitators and district administrative managers.

This documentation describes the number of surveys administered in each study, a brief summary of the major issues touched on in the questionnaire, an d the demographic variables that were included. Publications that have used these data are cited. All of the data will be submitted to the criminal justice data archive at the University of Michigan during 2000.

Following this overview is a complete set of project questionnaires. They are available for use by anyone who wishes to replicate these surveys.


1993 Prototype District Training Survey N=1474

The survey was distributed in the spring to personnel serving in five CAPS prototype districts, as they assembled in groups of 25-40 for an initial orientation session at the Training Academy. Twenty-four sessions were held over a few weeks. The questionnaires were described briefly by evaluation staff members who attended each briefing; they also collected them for keying. The survey includes 108 questions on general job satisfaction and features of their work; features they would like to have in a job; the effectiveness of various patrol activities; the desired allocation of resource s to traditional and new modes of service; how they spend their time; the activism of neighborhood residents; sources of information about their beat; their perceptions of police work and their personal qualification for CAPS; and what they anticipate will be the impact of CAPS on assorted department activities. Respondents were asked their sex, race, marital status, age, years on assignment, years with the department, age when joining the department, rank, shift, education, and district assignment. There are data for 1169 officers, 150 sergeants, 42 lieutenants and 4 captains.

The same questionnaire was distributed to members o f the exempt staff at a morning meeting in the summer of 1993 . They were not asked any demographic questions. There are 64 respondents from this group in the data file.

These data are described in detail in Community Policing, Chicago Style. More technical material is presented in Community Policing in Chicago: Bringing Officers on Board. (See the citations at the end of this documentation.)


1993 Comparison Districts Roll Call Survey N=351

These surveys were distributed during roll call in five districts selected to match the CAPS prototype areas. They were administered on all shifts to a fairly haphazard collection of officers passing through roll-call. The questionnaire includes about 60 items; it is much shorter than that for the prototype officers, to facilitate roll-call administration. There is data on 335 officers and 4 sergeants. These data w ere also examined in Community Policing, Chicago Style.


1994 Supervisor Training Survey N=544

The survey was distributed during training for sergeants in all districts. It includes 81 questions that are largely a subset of the 1993 prototype district survey. The questionnaire includes questions on general job satisfaction and features of their work; features they would like to have in a job; their perceptions of the department, management and their co-workers; the effectiveness of various patrol activities; the desired allocation of resources to traditional and new modes of service; how they spend their time; the activism of neighborhood residents; the problems that characterize their beat and their sources of information about their beat; their perceptions of police work; their personal qualification for CAPS; and what they anticipate will be the impact of CAPS on assorted department activities. Respondents were asked sex, race, marital status, age, years on assignment, years with the department, age when joining the department, rank, shift, education, and district assignment.


1995 Patrol Division Training Survey N=7286

The survey was conducted during January-May 1995, at the beginning of two-day training sessions on CAPS and problem solving. This training is described in detail in On the Beat, where there is also some discussion of the marginal frequencies of some of the items and the distribution of scale scores. The questionnaire includes approximately 100 questions a bout the features of their job ; their assessments of the department, their coworkers and their job; how department resources should be allocated; how they spend their average week; the problems that characterize their area; their perceptions of police work; their personal qualifications for CAPS; the perceived impact of CAPS on the department and the community; the nature of police work an d police-community relations; a nine-item quiz of their knowledge o f CAPS procedures and concepts; their prototype experience; and their perceptions of Summer 1994 roll call training. Asks sex, race, marital status, age, age when joining the department, district and beat assignment, rank and education. These data are used in Chapter 8 of Community Policing, Chicago Style to assess 1993-95 changes in officer attitudes.


1996 Exempt Staff and Senior Managers Training Survey N=54

The survey was conducted during one of the last in a weekly series of training sessions for exempt staff and civilian managers held at the Orrington Hotel. The questionnaire includes 79 questions about their job satisfaction, how department resources should be allocated, their perceptions o f police work and police-community relations, the anticipated impact of CA PS on department operations, and how realistic CAPS assumptions are about new roles for sergeants and be at team officers. Respondents were asked sex, race, age rank, present assignment, and education.


1997 Training for Assorted Managers Survey N=220

The survey was conducted at training for captains (9), lieutenants (14 9), sergeants (18) and civilian employees (29) at the 911 Center. The training covered leadership and management under CAPS. The questionnaire closely parallels that distributed during 1996 exempt staff training. It includes 78 questions about their job satisfaction, how department resources should be allocated, their perceptions of police work and police-community relations, the anticipated impact of CAPS on department operations, and how realistic CAPS assumptions are about new roles for sergeants and beat team officers. The survey ask s rank and district assignment.


1997 Beat Team Leader Training Survey N=196

The survey was conducted at training for Beat Team Leaders (Sergeants) in beat plan development and supervision of patrol. They were trained in about 15 different groups. At the first half of the sessions the questionnaires were administered before the training began; the other half w ere questioned at the end of training. These conditions are recorded in column B of the questionnaire. The questionnaire includes approximately 55 questions on public an d department sup port for CAPS ; how realistic assumptions are about supervisors, beat team officers and the community; beat plans, ICAM and city services; information about beat problems; b eat team meetings; and a grade for their personal CAPS activities. The survey asks sex, race, age, rank and district and beat assignment.


1998 Beat Meeting Officer Survey N=1050

These officers were surveyed while attending beat community meetings April-4 November 1998, as part of a beat meeting observation study. The survey includes 35 questions about beat meetings, their role at the meetings, their perceptions of the community and problem solving, the implementation of various elements of CAPS, they own problem solving, the roles of their supervisors and their contacts with organizers and trainers. Respondents were also asked sex, race and age; beat of administration was recorded when they w ere administered. Due to the fluid nature of beat meetings, with officers coming and going during their course, and because some officers attend out of uniform, it was difficult for the observers to assess the completion rate for the survey. More complications were introduced by the fact that some officers attended multiple beat meetings at which questionnaires were distributed. They were to be completed each time, but some officers either misunderstood our request or did not want to complete a questionnaire that often.

Some findings based on these data are presented in our 1999 report, Community Policing in Chicago, Years 5-6.


1998 25-District Roll Call Survey N=826

These officers were surveyed in all 25 districts during Monday-Thursday afternoon roll call between May and October 1998. The survey includes 35 questions about beat meetings, beat team meetings, beat plans the problem solving model, their own problem solving, the roles of supervisors, implementation of various elements of CAPS, and contact with organizers and trainers. Respondents were asked sex, race and age. District number was recorded when the surveys were administered. The 3 pm and 4pm roll calls were surveyed because these officers have the greatest involvement in CAPS, and officers who work Mondays to Thursdays are most likely to be involved in community meetings and beat meetings. Generally, the watch commander or sergeant in charge introduced the evaluation staff, who then explained the purpose of the survey and described its confidentiality. Officers were asked to put their completed questionnaire in a large envelope labeled _ Northwestern University before leaving roll call. For the most p art, officers were receptive to the survey, but a few on each group refused to fill it out by either turning in a blank form of putting it in their pocket.

Tabulations based on these data are presented in our 1999 report, Community Policing in Chicago, Years 5-6.


1998 Beat Facilitation Training Surveys N=240 police and 197 civilians

The officers were surveyed at beat facilitator training in the Spring of 1998. The questionnaire includes 62 questions about public and department support for CAPS, beat meetings, roles of supervisors, beat and district plans, their own problem solving, city 5 services, sources of information about problem s, the implementation of various elements of CAPS, cooperation from other units, contact with trainers and organizers, and a self-rating of their own CAPS activities. The survey asks sex, race and age.

Civilian beat facilitators were given a similar questionnaire at the same sessions. Also includes questions about their contacts with various police, beat and district advisory committees, contact with organizers and trainers. The questionnaire asks sex, age, race, length of residence, housing tenure and education.


1999 Beat Team Leader (Sergeant) Training Survey N=264

These sergeants were surveyed during beat team leader training in the spring of 1999. The questionnaire includes 53 questions about public and department support for CAPS; beat team meetings; the roles of supervisors; their views of the realism of assumptions about the capabilities of beat team officers and the community; beat and district plans; the use of ICAM and city service request forms; sources of information about problems; and a self-rating of their own CAPS activities. The survey asks when they became a beat team leader, their regular job assignment and district assignment.


1999 Sector Team Leader (Lieutenant) Training Survey N=67

These lieutenants were surveyed during beat team leader training in the spring of 1999. The questionnaire includes 57 questions about public and department support for CAPS; beat team meetings; the roles of supervisors; their views of the realism of assumptions about the capabilities of beat team officers and the community (two sections); beat and district plans; sector team management; personal qualification for CAPS; what they anticipate will be the impact of CAPS on assorted department activities. Respondents were asked their regular job assignment.



CITATIONS

Wesley G. Skogan and Su san M. Hartnett. 1997. Community Policing, Chicago Style. New York and London: Oxford University Press.

Arthur Lurigio and Wesley G. Skogan. 1998. "Community Policing in Chicago: Bringing Officers on Board." Police Quarterly, 1, 1-25.

Wesley G. Skogan, Susan M. Hartnett, Jill DuBois, Jennifer T. Comey, Marianne Kaiser and Justine H. Lovig. 1999. On the Beat: Police and Community Problem Solving. Boulder, CO: Westview Publishing Co.

Wesley G. Skogan, Susan M. Hartnett, Jill DuBois, Jennifer T. Comey, Karla Twedt-Ball, J. Erik Gudell, Justine H. Lovig, Joel F. Knutson, Jinha Kim, Richard Block, Gail Musial, William Troutman and Emily Keebler. 1999. Community Policing in Chicago, Years 5-6.