Leadership and Management

Leadership and Management Series

The Leadership and Management Series provides a foundation of leadership principles and tools for Northwestern's frontline supervisors and managers with at least one direct report. It is offered twice annually: in Evanston during winter and spring and in Chicago during summer and fall.

Participants register to complete the full six-part series on either campus for $1,054. A continental breakfast and lunch are provided at each workshop. Listed below are the workshop titles and registration information. Workshops may not be taken individually.

Leadership & Management Part 1: Leadership and the Role of Management

This workshop carefully considers the transformation to a manager’s role and the responsibilities of effective management. Participants assess their leadership strengths and development opportunities. The advantages of a flexible and situation-based management style are discussed. The foundation for the entire series will be set through a leadership model.

Leadership & Management Part 2: Hiring and Managing for Performance Excellence

The first part of this workshop provides practical tools to navigate the University’s seven-step hiring process, help better predict performance, and hire great talent. In the second part of the day, participants learn how to set up both new and existing employees for success using the University’s Performance Excellence process and manage performance throughout the year. Avoiding performance problems in the first place are the key lessons in this session, with some discussion on what to do when performance gets off track.

Leadership & Management Part 3: Managing Development Planning™

This program helps managers get results from others and support their ongoing development by increasing their competence, ease and commitment in conducting career and development conversations with their employees. Learn new distinctions about development — beyond simple strengths and weaknesses — to help guide development plans with just the right emphasis for any employee.

Leadership & Management Part 4: Managing Up/Interacting With Change

Managing Up: A Partnership Involving Expectations, Success, and Continuous Improvement for You and Your Boss

A harmonious, productive workplace relationship with your manager is one of the most important factors in your job satisfaction and success. If you work well and communicate effectively with your boss, you’re more likely to remain at your organization and sustain your success there. This highly interactive workshop can help you learn how and why.

Interacting with Change

In this half-day workshop for managers, attendees will learn: how to educate employees about change more effectively, what behaviors to model for your own staff in times of transition, and how to calm fears and encourage adoption of change.

Interacting with Change provides a lively, interactive demonstration and discussion of the issues involved in communicating and modeling change – with emphasis on the specific actions managers can take to help calm fears, create buy-in, and smooth the path through transition.

Specially trained professional actors, called Interactors℠ (professional actors with special training in interactive learning situations) present realistic workplace encounters - the kind of situations change agents face every day. Participants practice transition management skills by coaching the Interactors, experimenting with ways to improve the conversations shown. A Workplace Interactors facilitator leads discussion and clarifies the necessary behaviors. Everyone gets to see what works and what doesn’t, right on the spot.

It’s an engaging experience in which participants see their own workplace issues brought to life.

The facilitator and Interactors present and demonstrate the learning points. It’s all live, not on video.

Leadership & Management Part 5: Building Strong Teams

A leader has many jobs; among them is included the responsibility to help team members build strong working relationships with one another. Because a leader sets the tone for a cooperative and positive work environment, this session will answer the following questions: How do I get my team moving together in one direction? How can I foster trust and collaboration? How can my team make decisions in an effective and efficient way?  How can I help the team surface and resolve conflicts? How can I promote the values of diversity and inclusion?  This highly interactive session will help you to: navigate the phases of team development; resolve team conflicts; set your team up for success; model and embrace diversity; and practice inclusion.

Leadership & Management Part 6: Dealing with Performance Problems & Taking Leadership to the Next Level

The successful management of people who haven’t been getting the job done is often the biggest challenge for leaders. Personal problems, emotional difficulties, and poor attitudes can affect performance. The Dealing with Performance Problems half-day workshop helps managers to effectively diagnose the cause of a problem and take constructive action. Special attention is given to employee discipline and coaching in turn-around situations. University policy and resources are also considered.

In the Taking Leadership to the Next Level final session of the series, participants get an opportunity to come back together and discuss what insights they’ve had and skills they’ve acquired throughout the series. It’s a time to ask questions and get assistance about how to take those skills to the next level and transfer learning back on the job. It’s a celebration! This workshop is held in the afternoon following Dealing with Performance Problems.

HRD962- Crucial Conversations® for Managers

Audience: Northwestern supervisors and managers with at least one direct report.

Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.

Key Points

  • Identify the conversations that are keeping you from your desired results
  • Speak persuasively not abrasively, no matter the topic
  • Make it safe for others to share their honest opinions
  • Deal with people who either clam up or blow up
  • Gain control of your own emotional responses
  • Disagree without being disagreeable
  • Influence without exerting force
  • Improve teamwork, productivity and effectiveness

This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.

HRD985- Managing Development Planning™

Audience: Northwestern supervisors and managers with at least one direct report.

This program helps managers get results from others and support their ongoing development by increasing their competence, ease and commitment in conducting career and development conversations with their employees. Learn new distinctions about development — beyond simple strengths and weaknesses — to help guide development plans with just the right emphasis for any employee.