Troubleshooting FAQ

I'm having problems logging in and I am an external applicant
I'm having problems logging in and I am an internal applicant
What are the supported browsers?
I'm using a supported browser but I'm still having problems .
How do I clear my browser cache?
When I try and upload my resume, I get a message that says “Your resume cannot be uploaded”
I'm trying to view my resume attachment, but a window pops up and then disappears.
How do I disable my pop-up blocker?
My School, Major, or License/Certificate is not on the list of available options
I'm getting an “Invalid Value” error
How do I add a cover letter to my application?
How do I change my password?
How do I change my contact information?
How do I view previous applications and cover letters?

I'm having problems logging in and I am an external applicant

If you have logged into Northwestern University 's eRecruit system in the past using your email address….

If you have applied for jobs at Northwestern University in the past, and you used your email address to sign in, please continue to use your email address when prompted for a User Name.

If you are a new user, and wish to Register…

If this is your first time accessing the Northwestern University website and you wish to set up a User Name, click on the Register Now link in the Login box.

If you do not remember your User Name…

If you do not remember your User Name when prompted to log in, click on the Login Help link. Enter your email address, and click on the Find User Name button. This will send out an email telling you what your username is.

If you do not remember your password…

If you remember your User Name, but do not remember your password, click on the Login Help link when prompted to log in. Enter your User Name in the text box, and click on the Get New Password button. This will send out an email telling you what your new password is.

I'm having problems logging in and I am an internal applicant

If you are a staff member, faculty member, or student that is paid you will access the Careers site by going to https://nuhr.northwestern.edu/ and logging on with your NetID and password. When you are in Self Service, click on the “Recruiting Activities/Job Openings” link followed by the “Apply for Jobs” link.

If your NetID and password do not work, try testing your NetID at http://password.northwestern.edu to confirm that your NetID is functioning correctly. If you are still having problems signing in, please refer to http://www.it.northwestern.edu/offcampus/support-center.html for NUIT support.

What are the supported browsers?

Here is a listing of the PeopleSoft supported browsers:

Windows XP: Firefox 1.0, Mozilla 1.7, Internet Explorer 6, Netscape Navigator 7.x
Windows 2003: Firefox 1.0, Internet Explorer 6
Windows NT: Firefox 1.0, Mozilla 1.7, Internet Explorer 6, Internet Explorer 5.5, Netscape Navigator 7.x
Windows 98: Firefox 1.0, Mozilla 1.7, Internet Explorer 6, Internet Explorer 5.5
UNIX: Firefox 1.0, Mozilla 1.7, Netscape Communicator 7.x
MAC OS X: Firefox 1.0, Mozilla 1.7, Netscape Navigator 7.x, Safari 1.2
MAC OS 9: Netscape Navigator 7.x
Linux: Firefox 1.0, Mozilla 1.7, Netscape Navigator 7.x

I'm using a supported browser and I'm still having problems

If you encounter an error while you are applying, it may be helpful to clear your browser cache. If you have not cleared your browser cache recently, it may take a few minutes to complete. Please refer to the questions below for instructions on how to clear cache for your particular browser.

How do I clear my browser cache?

Internet Explorer: Open your Internet Explorer browser and from the menu go to Tools > Internet Options. On the General tab, click the Delete Files button. Next, click the OK button then and close your browser.

Netscape: Open your Netscape browser and from the menu go to your Edit > Preferences. Under the Advanced category, select the Cache subcategory. Click the "Clear Cache" button on the Cache panel. Next click the OK button, then quit and restart your browser.

Safari: Go to your Safari browser and from the menu select "Reset Safari" to clear your browser history, cache, and cookies all at once. Click "Reset" on the confirmation dialog to complete this process. If you don't want to clear your browser's history, you can go to "Preferences" under the Safari menu and clear cache under "Advanced"

When I try and upload my resume, I get a message that says “Your resume cannot be uploaded”

You may get this message if your resume has a format that is not recognized by the resume extractor process. If your resume does not upload you will be brought to the first page of the application. You will notice that even though your resume did not upload that it will still be attached to the application. However, your resume will not be able to auto populate your information into the application. You will still need to fill out the application manually before submitting.

I'm trying to view my resume attachment, but a window pops up and then disappears.

If you click on your resume attachment and nothing happens, then it is probably because you have pop-up blockers enabled on either your browser or your Google or Yahoo! Toolbar. To temporarily get around this problem on Windows, hold down the Ctrl key while you click on the resume attachment. Keep holding down the Ctrl key until a window pops up asking if you want to open the file. If that still does not work, please see instructions below on how to disable pop up blockers for your particular browser.

How do I disable my pop-up blocker?

Please click here ( PDF) for instructions to learn how to disable pop-up blockers.

My School, Major, or License/Certificate is not on the list of available options.

If you cannot find the School, Major, or License/Certificate that applies to you, you can type the correct name using the corresponding Other text boxes to the right of field.

I'm getting an “Invalid Value” error

You will receive this error if the information that you typed into a particular field does not match the acceptable values for that field. This will most commonly occur for a field that has a magnifying glass to the right of the text box, such as School and Major on the Post Secondary Education page. To resolve this error for School or Major, either click on the magnifying glass icon to find the appropriate value or type the correct name into the Other box to the right of the field.

How do I add a cover letter to my application?

You can only add a cover letter to an application that has not been submitted. To add a cover letter, select a job to apply for. Once you are in the application, click on the “Add/Update Cover Letter” link on the header of the application. Type or paste your text into the text box and then click the OK button.

How do I change my password? (For External Applicants only)

To change your password, sign in to the Careers page. Click on the My Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page. Click the Change Password link to enter a new password .

How do I change my contact information? (For External Applicants only)

To edit your contact information, sign in to the Careers page. Click on the My Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page where you can change your name, address, email address, and phone number.

How do I view previous applications and cover letters?

To view previous applications, sign in to the Careers page. Click on the My Applications link on the top menu. Under the My Applications group box, you will see a list of all applications you have either saved or submitted. To view an application click on the corresponding job title link. Only an application that is in “Not Applied” status can be updated. To view the cover letter for an application, click on the corresponding job title link to access the application. On the header of the application, click on the View Cover Letter link .