Troubleshooting

  1. I am an external applicant and I'm having problems logging in.
  2. I am an internal applicant and I'm having problems logging in.
  3. What are the supported browsers?
  4. I'm using a supported browser but I'm still having problems.
  5. When I try to upload my resume, I get a message that says "Your resume cannot be uploaded."
  6. I'm trying to view my resume attachment, but a window pops up and then disappears.
  7. My School, Major, or License/Certificate is not on the list of available options.
  8. I'm getting an "Invalid Value" error.
  9. How do I view previous applications and cover letters?
  1. I am an external applicant and I'm having problems logging in.

    IF YOU HAVE LOGGED IN TO NORTHWESTERN UNIVERSITY'S E-RECRUIT SYSTEM IN THE PAST USING YOUR EMAIL ADDRESS....
    If you have applied for jobs at Northwestern University in the past, and you used your email address to sign in, please continue to use your email address when prompted for a User Name.

    IF YOU ARE A NEW USER, AND WISH TO REGISTER...
    If this is your first time accessing the Northwestern University website and you wish to set up a User Name, click the New User link at the top of the Job Search page.

    IF YOU DO NOT REMEMBER YOUR USER NAME OR PASSWORD...
    If you do not remember your User Name, click the Sign In link at the top of the job search page, and select Forgot Username or Forgot Password as appropriate.

  2. I am an internal applicant and I'm having problems logging in.

    If you are a staff member, faculty member, or student that is paid you will access the Job Search by clicking Current Northwestern Employees link on the Careers webpage. Log in with your NetID and NetID password, and then click the Careers tile on the main myHR screen.

  3. What are the supported browsers?

    Internet Explorer 11+
    Firefox 42+
    Chrome 43+
    Safari 8+

  4. I'm using a supported browser and I'm still having problems

    If you encounter an error while you are applying, it may be helpful to clear your browser's cookies and cache

  5. When I try to upload my resume, I get a message that says "Your resume cannot be uploaded" or my resume is not attaching properly.

    You may get an error message if your resume has a format that is not recognized by our system (Word, PDF, or plain text documents are acceptable).  Please also ensure that your resume's file name is 20 characters or less; long files names may not upload correctly.

  6. I'm trying to view my resume attachment, but a window pops up and then disappears.

    If you click on your resume attachment and nothing happens, it is probably because you have pop-up blockers enabled. To temporarily get around this problem on Windows, hold down the Ctrl key while you click on the resume attachment. Keep holding down the Ctrl key until a window pops up asking if you want to open the file. If that still does not work, you may need to allow pop-ups.

  7. My School, Major, or License/Certificate is not on the list of available options.

    If you cannot find the School, Major, or License/Certificate that applies to you, you can type the correct name using the corresponding Other text boxes to the right of field.

  8. I'm getting an "Invalid Value" error

    You will receive this error if the information that you typed into a particular field does not match the acceptable values for that field. This will most commonly occur for a field that has a magnifying glass to the right of the text box, such as School and Major on the Post Secondary Education page. To resolve this error for School or Major, either click on the magnifying glass icon to find the appropriate value or type the correct name into the Other box to the right of the field.

  9. How do I view previous applications and cover letters?

    To view previous applications, click the My Activities link at the top of the Job Search page.