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Northwestern University

Medical Emergencies

In the case of a medical emergency:

  1. The traveler should go to the nearest clinic or hospital.
  2. Call GeoBlue, Northwestern’s medical insurance/assistance provider, at their emergency assistance line: +1 (610) 254-8771.  You can call collect.
    • Provide GeoBlue with the traveler’s name, policy number (if available), and the address and phone number of the hospital or medical facility
    • GeoBlue will monitor your case closely to determine if medical care is appropriate and adequate local resources are available
    • Often, GeoBlue can arrange for Direct Pay to the medical facility for treatment. If they cannot directly pay the medical facility, the traveler will be reimbursed for the cost of treatment
  3. Students studying abroad should notify their program/resident director as soon as possible.
  4. If there is no on-site staff associated with the program or the patient is traveling independent of a group, call Northwestern University Police 24/7 at (847) 491-3456. The duty officer will locate the Director of Global Safety and Security (or her back-up), who will return the call.

Learn more about accessing medical care abroad on the Accessing care abroad page.

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