FM Strategic Plan

Strategic Priorities

In 2013, FM began an in-depth Strategic Planning Initiative, partnered with HighBar Consulting to ensure the plan was successful and impactful for our customers. Five strategic priorities were created, to be used as goals for performance.

Customer experience

Work in collaboration with our customers to provide superior quality, cost competitive and timely service, and solutions that exceed client expectations.


Develop and foster thought-leading ideas, practices, and technologies to further FM’s strategy and the mission and vision of the University.

Organization and talent

Attract, grow, and retain great talent by offering challenging and meaningful work within and integrated, high-performing organization with a culture built on leadership, teamwork, mutual trust, respect, empowerment, diversity, and integrity.


Establish and cultivate on-going partnerships with Northwestern constituents, surrounding communities, academic peers, and business partners.


Plan, design, build, operate, and maintain an outstanding and sustainable physical environment. Manage NU’s physical assets by balancing the preservation of its history, the enhancement of its natural and built environment, sustainability, and fiscal responsibility.