Describing Your Experience
Often the most difficult part of developing a résumé is learning how to articulate your experiences in a way that will impress potential employers. Regardless of how trivial an experience might seem to you at the time, every job/internship results in the acquisition of skills which are transferable to other work settings. Follow these easy steps to better identify and express your skills to potential employers:
- Make a list of each experience you've had, whether it was a volunteer position, a full-time job, an internship, or a student organization role. Picture in your mind what you did on a typical day, during a busy week.
- Use the Action Verb (pdf) list to brainstorm all of the skills you employed during this day.
- Select three to five of the words you feel best convey your responsibilities.
- For each verb, ask yourself 'Who, What, When, Why and How?' to expand upon your statement.
- Whenever possible, address the outcome, impact, and/or results you delivered. If possible, quantify the impact your work had on the customer, process, or overall organization. As you write each bullet point ask yourself: What difference did my work make? What were my accomplishments?
Main Street Café, Server, Evanston, IL February 2010 – Present
- Awarded 'Employee of the Month' recognition based on customer feedback and supervisory staff reviews.
- Train 15 new hires on restaurant policies, customer service skills and problem solving techniques.
- Create and implement a comprehensive marketing plan that resulted in a 30% increase in business from the Northwestern community.
- Manage point of sale operations and address customer concerns and inquiries to ensure superior customer service.
Refer to the resume samples for additional examples of strong bullet points.