Describing Your Experience

Often the most difficult part of developing a résumé is learning how to articulate your experiences in a way that will impress potential employers.  Regardless of how trivial an experience might seem to you at the time, every job/internship results in the acquisition of skills which are transferable to other work settings. Follow these easy steps to better identify and express your skills to potential employers:

  1. Make a list of each experience you've had, whether it was a volunteer position, a full-time job, an internship, or a student organization role. Picture in your mind what you did on a typical day, during a busy week.
  2. Use the Action Verb (pdf) list to brainstorm all of the skills you employed during this day.
  3. Select three to five of the words you feel best convey your responsibilities.
  4. For each verb, ask yourself 'Who, What, When, Why and How?' to expand upon your statement.
  5. Whenever possible, address the outcome, impact, and/or results you delivered.  If possible, quantify the impact your work had on the customer, process, or overall organization. As you write each bullet point ask yourself: What difference did my work make? What were my accomplishments?

Main Street Café, Server, Evanston, IL February 2013 – Present

  • Awarded 'Employee of the Month' recognition based on customer feedback and supervisory staff reviews.
  • Train 15 new hires on restaurant policies, customer service skills and problem solving techniques.
  • Create and implement a comprehensive marketing plan that resulted in a 30% increase in business from the Northwestern community.
  • Manage point of sale operations and address customer concerns and inquiries to ensure superior customer service.

Refer to the resume samples for additional examples of strong bullet points.