Q:
I'm trying to access E-Bill & E-Payment and I run into
a 500 Internal Server Error, what does this mean?
A: If upon clicking on the Quikpay link on the E-Bill
& E-Payment page you receive the following error message
in the new page that opens, you have no bill in the QuikPay
system. You may have not been billed yet. Bills are sent on
the 10th of every month. For additional questions please contact
the Office of Student Accounts.
500 Internal Server Error
/nwu/authenticate.do:
com.infinet.app.nwu.security.NWUSecurityException:
java.lang.SecurityException: Billing Service could not locate
payer account
at com.infinet.app.nwu.presentation.authentication.action.AuthenticateUser.perform(AuthenticateUser.java:80)
at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)
at com.infinet.goldfish.ActionEventServlet.processActionPerform(ActionEventServlet.java:328)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
at com.infinet.goldfish.ActionEventServlet.process(ActionEventServlet.java:274)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at allaire.jrun.servlet.JRunSE.service(JRunSE.java:1416)
at allaire.jrun.session.JRunSessionService.service(JRunSessionService.java:1082)
at allaire.jrun.servlet.JRunSE.runServlet(JRunSE.java:1270)
at allaire.jrun.servlet.JRunRequestDispatcher.forward(JRunRequestDispatcher.java:89)
at allaire.jrun.servlet.JRunSE.service(JRunSE.java:1552)
at allaire.jrun.servlet.JRunSE.service(JRunSE.java:1542)
at allaire.jrun.servlet.JvmContext.dispatch(JvmContext.java:364)
at allaire.jrun.jrpp.ProxyEndpoint.run(ProxyEndpoint.java:388)
at allaire.jrun.ThreadPool.run(ThreadPool.java:272)
at allaire.jrun.WorkerThread.run(WorkerThread.java:75)
Q: I'm trying to log in to
CAESAR from off-campus and am getting a "page cannot
be displayed" error. What can I do to fix this?
A: The "page cannot be displayed" error
usually indicates a network or DNS problem with your workstation
and/or internet service provider (ISP). If this turns out
to be the problem, you should consult with your ISP and/or
workstation support to confirm that your workstation configuration
is correct and that you can connect to the CAESAR server at
<https://www.ent.northwestern.edu/> (IP address 129.105.213.253).
There are some other things that you can try first though.
First, try clearing your browser cookies and temporary internet
files, and reset your browser settings (see
instructions here). Second, try connecting to the NU network
(using VPN
or the NU
modem pool) and see if you can access CAESAR when connected
to the NU network. Running a network trace (for example, you
can run "tracert 129.105.213.253" from the Windows
command prompt or "traceroute 129.105.213.253" from
the Terminal application in Mac OS X) and DNS lookup ("nslookup
www.ent.northwestern.edu") can help provide troubleshooting
information. If you need further assistance, contact the Help
Line 847/491-HELP(4357) or e-mail caesar@northwestern.edu.
Q: I login into CAESAR and see in the 'Open Holds and To Dos' section, "Error Getting Content 9999" What can I do to fix this?
A: The "Error Getting Content 9999" occurs because the page is searching for content that is stored in a session cookie. When there is no cookie then the following error results. This can be corrected by logging out of Caesar, closing your browser, reopening a new browser, and then login in again.
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