Customer Service

General Information

Bank One's Procurement Card Customer Service professionals are available 24 hours/seven days a week.

Customer Service:	1-800-316-6056
FAX:	1-847-488-3024

This toll free Customer Service number is available to all cardholders. The number also appears on the
back of the Procurement Card. Customer Service handles questions such as why cardholder was
declined at a merchant when attempting to purchase goods. They also can respond to requests for
copies of sales drafts. Please note that when the request is fulfilled, the cardholder's account will be
charged $5.00 for each copy supplied (unless it is requested for use in a transaction dispute).

Customer Service also performs all of the data entry for set-up forms submitted by the program administrator.
Therefore, they can respond to any questions as to the status of forms and card requests.

Lost or Stolen Cards

A cardholder should notify Bank One immediately at the telephone number below if a

Procurement Card is lost or stolen. Representatives are available 24 hours a day, 7 days a week.

Lost or Stolen:

1-800-848-2813

When reporting a lost or stolen card, the cardholder should tell the representative the
call is regarding a Procurement Card.

Disputes

If there is a charge that is not recognized by the cardholder, or if it appears to be incorrect
the cardholder should first contact the merchant and try to resolve the discrepancy. If this
does not remedy the situation, the cardholder should submit a Dispute Form (Appendix B)
with supporting documentation to:

Bank One Procurement Card
Disputes Dept.
P.O. Box 2015
Elgin, IL 60121
Fax: (847) 488-3024

All disputed items must be communicated to Bank One at the address above within

60 days of the cycle date when the item originally posted. During the investigation,
a credit will be issued to the cardholder's account for the amount questioned. Upon
completion of the investigation, the cardholder will be notified of the resolution. If the
dispute is not settled in the cardholder's favor, the account will be charged for the
disputed transaction amount. (Note: If the credit is not received by the time you settle
with Bank One, you must pay for the disputed item. Do not deduct the amount from
your payment. The credit will be processed in the next cycle.)

Additional Procard Details: Procurement Card Program

Office of Accounting Services
619 Clark St. Rm. 217	Last updated: 2/15/2008
Evanston, IL 60208
Phone: (847) 491-5337